Situation
While working with the registry office, we had several days where we were short staffed during rushes at the end of the day or month.
Task
My manager would request extra hours for staff when needed during these busy times so the staff would not become overwhelmed by large numbers of customers
Action
I would come in on my days off, come in early or stay later in the day.
Result
Tasks were completed in a more timely manner, customers were efficiently helped and staff was not overworked by delegating responsibilities to more people.
Resume
Experience
2017 - 2023
Registry Clerk
Cochrane Registries
Cochrane, AB
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Responsible for a wide range of services, including processing documents and information and inputting that information into databases and systems on behalf of Service Alberta.
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Receiving payment for services and balancing a cash register.
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Maintaining a clean and organized office space.
2016-2017
Front Desk Receptionist
Cochrane Ramada
Cochrane, AB
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Politely welcomed arriving guests, providing room keys and information on amenities and policies.
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Promoted local entertainment, businesses and sporting events and offered details to assist guests.
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Kept accounts in balance and ran daily reports to verify totals.
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Assisted other departments achieve daily tasks
2015-2016
Administrative Assistant
Avalanche Plumbing and Appliance
Cochrane, AB
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Delivered administrative support to office staff, promoting excellence in office operations.
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Coordinated, scheduled and arranged appointments for both plumbing and appliance technicians throughout the Cochrane, Calgary and Edmonton areas.
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Answered telephone calls to field inquiries from clients, technicians and various other callers seeking information and services.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
2015-2016
Post Office Clerk
Rexall
Cochrane, AB
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Responsible for sending and receiving mail and parcels.
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Handled cash and balanced a cash register.
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Maintained cleanliness and order in our storage room.
2012-2014
Receptionist
Cochrane Health and Fitness Club
Cochrane, AB
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Responsible for answering and directing calls for management, and other employees.
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Maintained an organized facility for the members and guests of the gym.
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Handled cash and balanced a cash register.
Education
2021-2022
Columbia College
Human Services/Social Services Professional Program
Calgary, AB
A blended and accelerated program focusing on the field of social services. I studied subjects ranging from psychology, sociology, gender studies and professionalism over the year long program. The courses featured in this program prepare its students for employment in positions such as social work assistant, child and youth worker and community support worker.
2019-2020
Mount Royal University
Open Studies
Calgary, AB
During my time as an open studies student, I attended courses geared towards a career in social work or psychology. This included courses such as Introduction to Psychology, Abnormal Psychology and Life-Span Development as well as Writing for Academic Success and Introduction to Forensic Science.