Situation
While working with the registry office, we had several days where we were short staffed during rushes at the end of the day or month.
Task
My manager would request extra hours for staff when needed during these busy times so the staff would not become overwhelmed by large numbers of customers
Action
I would come in on my days off, come in early or stay later in the day.
Result
Tasks were completed in a more timely manner, customers were efficiently helped and staff was not overworked by delegating responsibilities to more people.
Courses
INTRODUCTION TO PSYCHOLOGY
PSYC 1105 - Mount Royal University
This course explored topics based on the history of procedures and knowledge in the field of psychology, including up to date methods and information based on modern psychology. During my time in this course, I was educated on many terms and processes such as memory, personality and many psychological disorders as well as learning mechanisms and social aspects of psychology in society.
LIFE-SPAN DEVELOPMENT
PSYC 2235 - Mount Royal University
Life-Span Development provided a look at major developmental stages, ranging from birth to death. With Introduction to Psychology as a prerequisite, I was familiarized on the psychological developments over the life span including cognitive processes such as memory and language along with the physical aspects of development. Included in those lessons was information and research on psychosocial aspects of development, as well as the history on different theories put forward by professionals such as Sigmund Freud and Eric Erikson.
Introduction to Sociology
SLGY 1101 - Mount Royal University
Introduction to Sociology is a foundational course that explores the fundamental concepts, theories, and methods used in the study of society. Through a combination of lectures, readings, discussions, and multimedia presentations, I gained insight into the intricate dynamics of social life, institutions, and relationships. Exploring key themes such as social theory, research methodologies, and cultural dynamics, the curriculum emphasizes critical analysis of gender, sexuality, class, and racial disparities within society.
