Situation
While working with the registry office, we had several days where we were short staffed during rushes at the end of the day or month.
Task
My manager would request extra hours for staff when needed during these busy times so the staff would not become overwhelmed by large numbers of customers
Action
I would come in on my days off, come in early or stay later in the day.
Result
Tasks were completed in a more timely manner, customers were efficiently helped and staff was not overworked by delegating responsibilities to more people.
Artifacts
During my professional career, I received certifications from the Government of Alberta in many different fields in order to perform all kinds of administrative services. I have provided links to a few of those certificates below. My professional experience has been outlined in greater detail via the LinkedIn link on this page as well.