Situation

While working at Cochrane Ramada, I was mainly put on the evening front desk shift which lead to me working alone most of my shift.

Task

While on shift, I had an emergency situation arise when we had a gas leak throughout the hotel. Being the only staff member on duty at the time, it was my responsibility to contact emergency services and evacuate the hotel of all guests.

Action

According to my training, I contacted the local fire department, and evacuated the hotel by activating the fire alarms while I waited for emergency services and my manager to arrive. 

Result

As a result of quick thinking and my training, I was able to have the entire hotel evacuated safely and no one was injured during the process.